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Shipping and Transit Times & Charges

Orders are shipped within one business day from when the order is placed via UPS. General delivery is basic ground service and can be expected to take 2-5 business days, depending on the state it is going to. Packages ship from Georgia, unless otherwise stated. Standard ground service applies to the contiguous 48 states. Our delivery charges are listed below.

STANDARD DELIVERY CHARGES:

$9.95 Flat Rate Ground Shipping

If you need faster delivery, choose one of our express services. Express orders placed by 2:00p.m. EST will be shipped the same day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

EXPRESS SHIPPING:

If you have any questions, give us a call at 1-877-WESTPORT (937-8767).

Return/Exchange Policies

New, defective, and unaltered merchandise will be accepted for a refund or exchange up to 90 days after the date of purchase.

Use our Easy Return Label:

• Click here to download a return/exchange form to include in your package.
• Click here to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 1-877-937-8767.
• Please apply the label to your return package, and drop off at any authorized UPS location. A small fee of $8.95 will be deducted from your refund. If you are exchanging merchandise, shipping is free.
• If you need another Prepaid Return Label, please call Customer Service at 1-877-937-8767, or email us at customercare@westportbigandtall.com.
• If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

  Westport Big & Tall
  Returns Department
  2625 North Berkeley Lake Road NW
  Suite 100
  Duluth, GA 30096
  

Please note: Refunds on orders paid by money order will be in the form of a store credit.
Please allow 14 days for us to receive and process exchanges and credits.

On exchange orders, a credit for the returned items will be applied to the original form of payment.
This same form of payment will be used for the new items being ordered.
If a Vi, MC, or AMEX gift card was used for the original purchase and you no longer have that gift card, please request a gift certificate or store credit in lieu of a credit.

Price Adjustment Policy

At Westport Big & Tall, it is our policy not to give price adjustments for items purchased prior to our Semi-Annual Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Tracking a Return

When printing a return label, you can check the notification boxes to have an email sent to you with delivery confirmation. You can also enter your tracking number on the UPS Website.
Allow 14 days for us to receive and process returns and credits.
Please note: Refunds on orders paid by money order will be in the form of store credit.

Returning or Exchanging a Gift

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

If you have any questions, give us a call at 1-877-WESTPORT (937-8767).