< Back to Customer Service Page

Shipping and Transit Times & Charges

Orders are shipped within one business day from when the order is placed via UPS. General delivery is basic ground service and can be expected to take 2-5 business days, depending on the state it is going to. Packages ship from Georgia, unless otherwise stated. Standard ground service applies to the contiguous 48 states. Our delivery charges are listed below.

STANDARD DELIVERY CHARGES:

$8.95 Flat Rate Ground Shipping

If you need faster delivery, choose one of our express services. Express orders placed by 2:00p.m. EST will be shipped the same day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

EXPRESS SHIPPING:

If you have any questions, give us a call at 1-877-WESTPORT (937-8767).

Return/Exchange Policies

New, defective, and unaltered merchandise will be accepted for a refund or exchange up to 90 days after the date of purchase.

Use our Easy Return Label:

• Log in and view your order on the My Account page. Click on the order number you would like to link to print the Return Label for, and on the Order Details page you will see a link to print a Return Label for the order that you would like to return.
• If you do not have an account, click here and enter your Order Number to print a Return Label. If you need help finding your Order Number, please call Customer Service at 1-877-937-8767.
• We will deduct $8.95 from your refund to cover shipping charges.  If, however, you are making an exchange, shipping is on us (We will not deduct $8.95 or charge shipping on your new item). 
• Include the Exchange/Return Form and send package using the shipper of your choice.

Allow 14 days for us to receive and process returns and credits.
Please note: Refunds on orders paid by money order will be in the form of store credit.

Price Adjustment Policy

At Westport Big & Tall, it is our policy not to give price adjustments for items purchased prior to our Semi-Annual Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Tracking a Return

If you have already shipped your return back to us and used our prepaid return label, you can track your package here.
Allow 14 days for us to receive and process returns and credits.
Please note: Refunds on orders paid by money order will be in the form of store credit.

Returning or Exchanging a Gift

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

If you have any questions, give us a call at 1-877-WESTPORT (937-8767).