< Back to Customer Service Page

Shipping and Transit Times & Charges

Orders are shipped within one business day from when the order is placed via UPS. General delivery is basic ground service and can be expected to take 2-5 business days, depending on the state it is going to. Packages ship from Georgia, unless otherwise stated. Standard ground service applies to the contiguous 48 states. Our delivery charges are listed below.

STANDARD DELIVERY CHARGES:

$9.95 Flat Rate Ground Shipping

If you need faster delivery, choose one of our express services. Express orders placed by 1:00p.m. EST will be shipped the same day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

EXPRESS SHIPPING:

International Shipping

Click here for information on shipping to a country outside of the U.S.

Return/Exchange Policies

New, defective, and unaltered merchandise will be accepted for a refund or exchange up to 30 Days after Receipt of Merchandise.

Use our Easy Return Label:

• Click here to download a return/exchange form to include in your package.
Click button above to print a Return Label. Your order number can be found on the My Account page. If you need help, please call Customer Service at 1-877-937-8767. For returns coming from Puerto Rico or APO addresses, prepaid return labels are not available. Please ship items back using your carrier of choice.

Please apply the label to your return package, and drop off at any authorized UPS location. A small fee of $8.95 will be deducted from your refund. If you are exchanging merchandise, shipping is free.

If you need another Prepaid Return Label, please call Customer Service at 1-877-937-8767, or email us at [email protected].

If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

Westport Big & Tall
Returns Department
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

Please allow 14 days for us to receive and process exchanges and credits.

On exchange orders, a credit for the returned items will be applied to the original form of payment.
This same form of payment will be used for the new items being ordered.
If a Vi, MC, or AMEX gift card was used for the original purchase and you no longer have that gift card, please request a gift certificate or store credit in lieu of a credit.

Backordered Items

When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “backorder” the item. This basically reserves the item for you.

As soon as it becomes available we will ship your backordered item at no extra shipping cost to you. (Don’t worry, all in stock items on your order will ship right away.) And if you decide to cancel - no problem - because you aren’t charged for the backordered item until it ships.

We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.

Price Adjustment Policy

At Westport Big & Tall, it is our policy not to give price adjustments for items purchased prior to our Semi-Annual Sales. It is our belief that prior to the sale, customers are able to shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Tracking a Return

When printing a return label, you can check the notification boxes to have an email sent to you with delivery confirmation. You can also enter your tracking number on the UPS Website.
Allow 14 days for us to receive and process returns and credits.

Returning or Exchanging a Gift

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

Other Shipping Policies

Westport Big & Tall does not ship to freight forwarders or costume designers under any circumstances.

If you have any questions, give us a call at 1-877-WESTPORT (937-8767).