Do You Need Assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 1-877-937-8767
  • You can email us at [email protected]
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.

Frequently Asked Questions

  1. Where is sizing and fit information?
  2. How long until I receive my order?
  3. What is your return/exchange policy?
  4. How do I track a return?
  5. Can I return an item that I received as a gift?
  6. How much is shipping/handling at Westport Big & Tall?
  7. What does it mean if my item is backordered?
  8. Where can I request a catalog?
  9. How can I be removed from your mailing list?
  10. Do you ship internationally?
  11. Can I order by phone/mail?
  12. How is sales tax calculated?
  13. Redeeming Gift Certificates Online?
  14. What is your privacy policy?

Mailing List Removal

If you wish to stop receiving the Westport Big & Tall catalog, just let us know by emailing [email protected] or by calling us toll-free at 1-877-937-8767.

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Shipping & Return Information

Click here to view our Shipping & Transit Policy.

Click here to view our Return & Exchange Policy.

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Size & Fit Guide

Click here to view our Size & Fit Guide, as well as Measurement Guidelines.

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International Orders

We are not shipping outside of the U.S. at this time.

If you previously placed an order through Borderfree, you can track it on the Borderfree order tracking portal.

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Ordering Options

By phone at 1-877-937-8767.

By mail at:
Westport Big & Tall
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

Through the mail, we accept credit cards or gift certificates.Checks, money orders, cashier's checks, and cash are not accepted. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1-877-937-8767.

Click here to download our order form.

Redeeming Gift Certificates Online

You can redeem Westport Big & Tall gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please give us a call at 1-877-937-8767.

Sales Tax

Westport Big & Tall follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order and is applied to merchandise and delivery. Sales tax will be added to any order shipping to the following states: AR, AZ, CO, CT, DC, FL, GA, IA, IL, IN, KY, LA, MA, MD, MI, NC, NE, NY, OH, OK, SC, TN, TX, VA, WA, WI, WV.

If you have any additional questions regarding sales tax, please give us a call at 1-877-937-8767.