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Do You Need Assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 1-877-937-8767
  • You can email us at customercare@westportbigandtall.com
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.

Frequently Asked Questions

  1. Where is sizing and fit information?
  2. How long until I receive my order?
  3. What is your return/exchange policy?
  4. Can I return an item that I received as a gift?
  5. How much is shipping/handling at Westport Big & Tall?
  6. Where can I request a catalog?
  7. How can I be removed from your mailing list?
  8. Do you ship internationally?
  9. Can I order by phone/mail?
  10. Redeeming Gift Certificates Online?
  11. What is your privacy policy?

Mailing List Removal

If you wish to stop receiving the Westport Big & Tall catalog, just let us know by emailing customercare@westportbigandtall.com, by calling us toll-free at 1-877-937-8767 or by checking the box at the bottom of our Request a Catalog page .

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Shipping & Transit Information

Click here to view our Shipping & Transit Policy.

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Size & Fit Guide

Click here to view our Size & Fit Guide, as well as Measurement Guidelines.

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International Orders

Westport Big & Tall has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Which Countries Do You Ship To?

International shipping is currently available WORLDWIDE from Westport Big & Tall. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Can I Check the Status of my International Order?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

Who Should I Contact with Questions about my International Order?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL:     support@internationalcheckout.com

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Back to Frequently Asked Questions

Ordering Options

By phone at 1-877-937-8767.

By mail at:
Westport Big & Tall
1034 Windward Ridge Pkwy
Alpharetta, GA 30005-3992

Through the mail we do accept checks or money orders as well as credit cards, but please do not send cash. Refunds on orders paid by money order will be in the form of store credit. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1-877-937-8767.

Redeeming Gift Certificates Online

You can redeem Westport Big & Tall gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.

If you have any additional questions regarding gift certificates, please give us a call at 1-877-937-8767.

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