Click here to view our Size & Fit Guide, as well as Measurement Guidelines.
Customer Service
Customer Service
Do you need assistance?
Customer Service is here to help. We have several options to help you find the answer to your questions:
- You can call a customer service representative toll free at 1-877-937-8767
- You can email us at customercare@westportbigandtall.com
- You can click the chat bubble on the lower right during business hours to chat with a customer service representative
- Or you could search through the information below to see if it includes your answer
Here we've compiled the common questions we receive and some other tidbits of information you might be interested in. Just choose your question, and you'll be taken directly to the right answer.
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When a given color and size combination is out of stock but more inventory is on the way, we provide our customers the option to “pre-order” the item. This basically reserves the item for you.
As soon as it becomes available we will ship your pre-ordered item at no extra shipping cost to you. (Don’t worry, all in stock items on your order will ship right away.)
We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.
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Request a catalog through our Catalog Request Form here.
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By phone at 1-877-937-8767.
By mail at:
Westport Big & Tall
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096
Through the mail, we accept credit cards or gift certificates. Checks, money orders, cashier's checks, and cash are not accepted. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1-877-937-8767. -
Westport Big & Tall follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order and is applied to merchandise and delivery. Sales tax will be added to any order shipping to the following states: AR, AZ, CO, CT, DC, FL, GA, IA, IL, IN, KY, LA, MA, MD, MI, NC, NE, NY, OH, OK, SC, TN, TX, VA, WA, WI, WV.
If you have any additional questions regarding sales tax, please give us a call at 1-877-937-8767. -
You can redeem Westport Big & Tall gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount.
If you have any additional questions regarding gift certificates, please give us a call at 1-877-937-8767. -
Orders within the U.S. are shipped within one business day from when the order is placed, unless the item is a pre-order or indicates that it ships separately. Please allow additional processing time during the holidays.
General delivery within the United States is basic UPS ground service and can be expected to take 2-6 business days, depending on the state it is going to. Packages ship from Georgia, unless otherwise stated. Standard ground service applies to the contiguous 48 states. Our delivery charges are listed on our Shipping & Transit page.
Orders shipped outside the United States are shipped via DHL Worldwide Express or DHL Standard. DHL Worldwide Express is expected to take between 2 and 6 days, depending on the country. DHL Standard Shipping is expected to take between 12 and 20 days. Our delivery charges are listed on our Shipping & Transit page.
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When printing a return label, you can check the notification boxes to have an email sent to you with delivery confirmation. You can also enter your tracking number on the UPS Website.
Allow 14 days for us to receive and process returns and credits. -
If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchaser will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.
View our full return policy here. -
STANDARD U.S. DELIVERY CHARGES:
$9.95 Flat Rate Ground Shipping (2-6 Business Days)
$26.95 2nd Day Air
$36.95 Next Day Air
If you need faster delivery, choose one of our express services. Express orders placed by 1:00p.m. EST will be shipped the same day. Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.
Products that are pre-orders or that indicate they ship separately will not ship same-day.
For International Shipping Rates, view our Shipping page.
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Yes! We are currently shipping to Canada, United Kingdom, Australia, and select countries in Europe.
Visit our Shipping Policies page for information on shipping internationally.
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Please see our full privacy policy here.
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If you wish to stop receiving the Westport Big & Tall catalog, just let us know by emailing customercare@westportbigandtall.com or by calling us toll-free at 1-877-937-8767.