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Help

 
Do you need assistance?

Westport Big and Tall is here to help. We have several options for finding the right answer:

  • You can call us toll free at 1-877-WESTPORT (937-8767)
  • You can fill out our contact us form
  • You can email us at customercare@westportbigandtall.com
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in. Just choose your question, and you'll be taken directly to the right answer.
 

  1. Where is sizing and fit information?
  2. How long until I receive my order?
  3. What is your return/exchange policy?
  4. Can I return an item that I received as a gift?
  5. How much is shipping/handling at Westport?
  6. Do you have store locations?
  7. What is your privacy policy?
  8. Where can I request a catalog?
  9. How can I be removed from your mailing list?
  10. Do you ship internationally?
  11. Can I order by phone/mail?
  12. How do I redeem a Gift Certificate online?
  13. What are your terms & conditions for ordering online?
 


Sizing Information
 
 
View our Size & Fit Guide for sizing charts and how to measure for size.
 

 

 

Shipping and Transit Times & Charges
 
 
View our Shipping & Returns Information Page for shipping times and charges, return policy, and how to return a gift.
 

 

 

Mailing List Removal
 
 
If you wish to stop receiving the Westport Big and Tall catalog, just let us know by emailing customercare@WestportBigAndTall.com or by calling us toll-free at 1-877-WESTPORT (937-8767).

 

 

International Orders
 
 
Westport Big & Tall has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Westport Big & Tall. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

EMAIL: support@internationalcheckout.com
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
 

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
 

 


Ordering Options
 
 
By phone at 1-877-WESTPORT (937-8767).

By fax at 1-800-314-1137 using our order form.

By mail at:

Westport Big & Tall
1034 Windward Ridge Pkwy
Alpharetta, GA 30005-3992

Through the mail we do accept checks or money orders as well as credit cards, but please do not send cash. Refunds on orders paid by money order will be in the form of store credit. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1-877-WESTPORT (937-8767).

 


Redeeming Gift Certificates Online
 
 
You can redeem Westport Big & Tall gift certificates easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift certificate number and amount. When entering in Gift Certificate numbers, please remember to input the entire number on your gift certificate including any zeros.

If you have any additional questions regarding gift certificates, please give us a call at 1-877-WESTPORT (937-8767).

 


Terms & Conditions
 
 
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
 
 
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